1. Right of Withdrawal (14 Days)

You have the right to withdraw from the purchase contract without giving a reason within 14 calendar days from the day you received the goods.

To initiate a return, contact us before the deadline expires:

• Email: wwwpirateac@gmail.com
• Via the contact form: pirate.ac/shop/support

2. Refund Condition – Physical Return Required

3. Non-Returnable Products

The following products are not eligible for return or refund under any circumstances:

4. Return Conditions for Physical Products

To be eligible for a return, the physical item must meet the following conditions:

• Unused, in its original condition
• Complete (all parts and accessories included)
• In its original or equivalent packaging

5. How to Return – Step by Step

1. Email us at wwwpirateac@gmail.com with your order number and reason for return.
2. You’ll receive a confirmation and the return shipping address.
3. Pack the item securely and ship it at your own cost (unless otherwise agreed).
4. Once we receive and inspect the item, your refund will be processed within 14 business days.

6. Return Shipping Costs

Return shipping costs are the responsibility of the Buyer, unless:

• The product was defective or damaged due to our fault
• We shipped the wrong product

7. Warranty & Complaints

Products are covered by a 24-month statutory warranty for physical defects. If a product is defective, you are entitled to:

• Repair or replacement of the product
• A price reduction
• Withdrawal from the contract (if the defect is material)

Submit warranty claims via email to: wwwpirateac@gmail.com with a description of the defect and photos.

8. Refund Processing

Refunds are issued using the same payment method used for the original purchase:

1. General Provisions

These Terms of Service govern the use of the online shop Pirate’s Eshop available at pirate.ac/shop.

The shop sells accessories for e-scooters and e-bikes, as well as 3D printed components and digital files designed by Pirate.

2. Definitions

• Seller – the owner of pirate.ac/shop
• Buyer / Customer – a natural or legal person making a purchase
• Consumer – a natural person making a purchase unrelated to their business activity
• Physical Product – any tangible item shipped to the customer
• Digital Product – any file or software delivered electronically (3D print files, firmware, etc.)
• Custom Product – any item designed or modified specifically to the customer’s specifications
• Order – the Buyer’s declaration of intent to conclude a purchase agreement

3. Placing Orders

1. Orders are accepted exclusively through the online shop.
2. An order is considered placed after the Buyer completes and submits the order form.
3. After placing an order, the Buyer will receive a confirmation email.
4. The sales contract is concluded upon confirmation that the order has been accepted for processing.

4. Prices & Payments

• All prices are listed in Euro (€) and include VAT.
• The Seller reserves the right to change prices without prior notice (changes do not affect already placed orders).
• Available payment methods: PayPal, credit/debit card, bank transfer (subject to availability at checkout).

5. Order Fulfilment

In-stock products are shipped within 3–7 business days of payment confirmation.

6. Delivery

Details on shipping costs and delivery times are available in the 📦 Shipping tab.

7. Limitation of Liability

8. Intellectual Property

All designs, patterns, and 3D models sold in the shop are the intellectual property of the Seller. Purchasing a product — whether physical or digital — does not transfer any design rights, copyrights, or licenses to reproduce the model to the Buyer.

9. Final Provisions

Matters not regulated by these Terms are governed by applicable Polish law, in particular the Civil Code and the Consumer Rights Act of 30 May 2014.

Disputes shall be resolved by the competent common court. Consumers may also use the EU Online Dispute Resolution platform at: ec.europa.eu/consumers/odr.

1. Delivery Areas

We ship to all European Union countries and selected countries outside the EU. If you’re unsure whether we ship to your country, contact us before placing an order.

2. Processing Time

3. Shipping Costs

Shipping costs are calculated automatically in the cart based on the order weight and destination country.

Prices may vary depending on the weight and dimensions of the order. The exact amount is shown in the cart summary.

4. Tracking Your Order

Once your parcel is dispatched, you will receive an email with a tracking number. Most shipments can be tracked on the carrier’s website or directly in the shop under My Account → Orders.

5. Damaged Parcels

6. Lost Parcels

If your order hasn’t arrived after the maximum delivery time for your country, contact us and we will initiate a claim with the carrier. Resolution may take up to 30 business days.

7. Customs & Import Taxes

For deliveries outside the EU, additional customs duties and import taxes may be charged by the customs authority of the destination country. The Buyer is responsible for paying these fees. We have no control over their amount.

1. Data Controller

The controller of your personal data is Pirate Marcin Rakowiecki, with registered business address at:

ul. Wieniawskiego 19
95-100 Zgierz
Province: Łódź, Poland 🇵🇱

Registered in the Central Register and Information on Economic Activity (CEIDG), Tax ID (NIP): PL7272691051.

2. Contact for Data Protection Matters

For all matters related to the processing and protection of your personal data, you may contact us at:

• ✉️ Email: wwwpirateac@gmail.com
• 📬 Post: ul. Wieniawskiego 19, 95-100 Zgierz, Poland — with the note: “Data Protection / Ochrona Danych Osobowych”
• 🏢 In person at the above address during business hours

3. Purposes of Processing

Your personal data will be processed for the following purposes:

4. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access – obtain confirmation of whether your data is being processed and receive a copy
• Right to rectification – request correction of inaccurate or incomplete data
• Right to erasure – request deletion of your data (“right to be forgotten”)
• Right to restriction – request that processing be limited in certain circumstances
• Right to data portability – receive your data in a structured, machine-readable format
• Right to object – object to processing based on legitimate interest or for direct marketing purposes
• Right to withdraw consent – withdraw consent at any time without affecting the lawfulness of prior processing

5. Right to Lodge a Complaint

You have the right to lodge a complaint with the supervisory authority — the President of the Personal Data Protection Office (UODO):

🌐 uodo.gov.pl

6. Voluntary Nature of Data Provision

7. Data Recipients

Your data may be shared only with entities directly involved in fulfilling your order:

• Courier and postal services (e.g. InPost, DPD, DHL)
• Payment processors (e.g. PayPal, Stripe)
• Hosting and IT infrastructure providers
• Accounting and legal services (where required by law)

We do not sell, rent, or share your personal data with third parties for marketing purposes.